AI May even analyze a customer conversation and fully grasp the customer’s sentiment and intent. This enables the bot to detect positive, adverse, and neutral language so it could possibly route tickets to an agent properly if a handoff is critical and cut down escalations due to sentiment detection. Yet https://americanjainidentity.domains.uflib.ufl.edu/education/blog/learn-about-tidio-and-using-ai-customer-service-for-your-business